Abdulla Baghoum is the Head of Technology Operations at du, where he leads enterprise technology operations, AI-native infrastructure, and national-scale digital transformation initiatives for one of the UAE’s premier telecommunications providers. With over 20 years of experience leading hyperscale digital ecosystems and mission-critical platforms, Abdulla has designed and implemented pioneering AI-driven operations, predictive automation frameworks, and sovereign cloud environments that support resilience, customer experience excellence, and regulatory compliance at scale.

He has architected du’s fully AI-integrated TechOps ecosystem and one of the UAE’s first SmartSOC real-time observability platform, driven multi-domain automation programs, and delivered substantial efficiency gains and sustainability impact through AI-powered energy optimization and zero-touch operations. Abdulla is regularly engaged with national task forces, regulators, and executive councils on digital governance, AI ethics, and infrastructure strategy, bringing a strategic and operational perspective to advancing the UAE’s Artificial Intelligence ambitions.